Clean up your hiring now to unlock faster, more predictable growth in 2026.
For a lot of MSPs, hiring feels like guessing. You post a job, skim resumes, talk to a few people, and hope it works out. That kind of hiring wastes time and money. Bad hires lead to turnover, missed work, and unhappy clients.
This session will show what changes when MSPs stop guessing. Chris Keith will walk through the shift from guesswork to structure. He’ll share how successful MSPs now choose people with more confidence and better results.
You’ll learn how MSPs build confidence in their hiring decisions, whether it’s for a service coordinator or an L1 tech. We’ll walk through the actual steps—from filtering and interviews to onboarding and retention—that top MSPs use every day.
If hiring feels stressful or uncertain right now, bring your questions. We’ll talk through real problems and give real answers, live.
Key Learnings
- Cut time-to-hire from weeks to days, learn how MSPs are using structured filters and global sourcing to hire faster.
- Reduce hiring mistakes, apply interview and vetting techniques that reveal who will succeed long-term.
- Hire for more than tech skills, spot communication and follow-through traits that drive better outcomes.
- Build a repeatable hiring process, implement a system that reliably finds the right people across roles.
- Onboard for retention, use early support tactics that improve success and reduce churn.
