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Jack Foley + Mike Sweeny

Contango + Alternative

Managed Services

Contango

Color Simple Communications Logo

White Simple Communications Logo

Eric Peterson

Eric Peterson, CEO of Simple Communications

Simple Communications

Triada Networks

Trida White (1)

Raffi Jamgotchian

Raffi

HalloPSA

Morgan Aspinall

HaloPSA Partnership

<h2><strong>Challenge</strong></h2>
<h3><strong>Replace a Manual Payment Process                                                        </strong></h3>
<p>S1 Technology had a very time and labor-intensive process for receiving payments and updating their related systems, QuickBooks Desktop (QBD) and ConnectWise. Jeremy Roth, S1’s CEO, was performing all the tasks related to invoicing and the processing of payments, which took him away from other strategic business-related pursuits.</p>


<h3><strong>Time and Labor-Intensive Process</strong></h3>
<p>I handled all tasks related to customer payments. The process looked like this:</p>
<ul>
<li>Invoice customers through email.</li>
<li>Collect checks every day from the mailbox.</li>
<li>Photograph checks for immediate deposit into our checking account.</li>
<li>If a customer’s payment was incorrect, I had to go back and adjust the payments.</li>
<li>Manually enter payments into QBD, which I often forgot about.</li>
<li>Make bank deposits on the same day to ensure cash flow.</li>
<li>If I had to be out of the office, everything stopped and we weren&#8217;t able to get paid.</li>
</ul>


<h3><strong>Payment Receipts via Mail</strong></h3>
<p>It could literally take 10-12 days to get payments from Alaska and other areas, and customers were flagged for non-payment within 10 days of invoicing. All customers are billed at the end of the month in advance for services rendered the following month.</p>


<h2><strong>Solution</strong></h2>
<h3><strong>Automated Payments with Full Reconciliation to QBD and ConnectWise</strong></h3>
<p>I started to look for a new solution because of the sheer amount of time it took to enter payments, manage incorrect payments, issue credits and adjust payments. And then there was all the manual entering I had to do to reconcile the accounting system. I simply needed a way to manage all that automatically since I was the only one doing it.</p>


<h3><strong>The Perfect Setup for S1’s Systems</strong></h3>
<p>Alternative Payments was the only payments provider that integrated with both QBD and ConnectWise. Others integrated with QuickBooks Online, but I don’t like that product as much as the desktop version. Alternative Payments checked all the boxes, and customers seemed to agree that it was a smart choice. After only 3 months, 90% of S1’s clients began checking out through Alternative Payments.</p>


<h3><strong>Credit Card Payments are a Game-Changer</strong></h3>
<p>My customers love the fact that they can now pay using credit cards because many of them have rewards programs attached to their cards. They didn’t have this option before. And the real beauty here is that Alternative Payments collects the credit card service fees from the customer, so we don’t pay them.</p>


<h3><strong>Favorite Features </strong></h3>
<p>Alternative Payments offers several features and services that are good for us and good for our customers in addition to credit card payments.</p>
<ol>
<li><strong>Customer Financing Over Time</strong></li>
</ol>
<p>Customers with large projects can choose to finance their balance over time, instead of having to pay it all at once.</p>
<ol start="2">
<li><strong>Late Notifications</strong></li>
</ol>
<p>We can specify time intervals for the sending of reminder emails if a customer hasn’t paid an invoice. This really helps us with collections, and we can send multiple reminders if the invoice remains unpaid.</p>
<ol start="3">
<li><strong>Automatic Updates</strong></li>
</ol>
<p>When we create and send an invoice, QBD automatically updates with no manual intervention. Invoices are paid into our bank account, and the information flows seamlessly from Alternative Payments into QBD, which then updates ConnectWise. Seamless and automatic. All the dashboards are updated in real time, which is amazing.</p>
<ol start="4">
<li><strong>Customer Communications </strong></li>
</ol>
<p>Prior to launch, Alternative Payments provided brochures for our customers that introduced the new system. Emails clearly laid out what they could expect and how the portal would function. These were scheduled for 60 and 30 days prior to our “go live” date, and they answered any questions our customers could potentially have. Our customers felt totally ready by the time we went live.</p>


Jeremy Roth

<h2><strong>Results</strong></h2>
<h3><strong>Win-Win Solution for Payment Processing</strong></h3>
<p>S1 now has a solution that frees up a lot of time for CEO Jeremy Roth to work on taking care of his customers and growing his business.</p>
<ul>
<li>90% adoption of online payments within customer base</li>
<li>70% reduction in collection times</li>
<li>Zero manual involvement in billing and collections</li>
</ul>


S1 Technology 2

Jeremy Roth 2

S1 Technology

<h2><strong>Challenge</strong></h2>
<h3><strong>Looking to Streamline Invoice and Payment Processes                           </strong></h3>
<p>Before 2018, Valiant’s billing and payment process was a mixed bag. They had clients who sent checks, and others used credit cards or wired payments. Invoices were created in Valiant’s PSA, Autotask, and they would sync over to QuickBooks Desktop and then to the prior platform they were using.</p>
<p>A client would receive an automated email telling them their invoice was ready, and Valiant would send a full PDF copy of the invoice from QuickBooks as well.</p>


<h3><strong>Previous Customer Support Waned Over the Years</strong></h3>
<p>We were initially one of the first clients of our previous provider, and their customer support was very responsive. But as they grew the number of clients, their customer support deteriorated. For the last two years we were with them, we couldn’t get them on the phone. Issues we had were placed into a ticketing queue where they stalled for four or five days.</p>


<h3><strong>Wanted to Bypass Credit Card Processing Fees </strong></h3>
<p>At the start of the pandemic, we noticed that many businesses had either stopped accepting credit cards, or they were beginning to charge their customers 3- 4% for credit card fees.</p>


<h2><strong>Solution</strong></h2>
<h3><strong>Cost Savings and Efficiency</strong></h3>
<p>Just like so many other companies, Valiant Technology was looking to save on monthly credit card processing fees and automate invoicing and payments.</p>


<h3><strong>Cost Savings in Excess of $120K Year</strong></h3>
<p>We achieved cost savings in two ways:</p>
<ol>
<li>A flat fee pricing model that makes it easy to predict payments. This makes the most sense for us because it gives us room to grow. There also aren’t any processing or gateway fees like we had with our prior provider that fluctuated every month. We’re saving about 75-80% of our monthly processing fees with Alternative Payments.</li>
<li>Alternative Payments is collecting the credit card processing fees from our clients, saving us $10K a month or more.</li>
</ol>


<h3><strong>Quick Go Live and Onboarding Experience</strong></h3>
<p>Alternative Payments provided us with a team of people that we worked with throughout the implementation phase. We collaborated with the same small team whom we got to know really well, and they provided the necessary handholding that we required in the beginning. We primarily bill our clients on a monthly retainer basis and receive 80% of our ongoing revenue at the beginning of each month. We send these retainer clients their invoices 10 days before the first of the month and it all went well from the first month of going live.</p>


<h3><strong>Migration Was Smooth and Easy</strong></h3>
<p>I had a lot of fear about moving the client information over to Alternative Payments, thinking that we’d have to have 120-150 clients upload their information into the new system. Thankfully, Alternative Payments was able to migrate all our client data from our old system to their new one without skipping a beat. The fact that this process was seamless and easy helped us out quite a bit. Because I was needlessly worried about this, I held off launching the new system a month longer than I needed to.</p>


<h3><strong>Favorite Features That Save Time</strong></h3>
<p>Alternative Payments offers two impressive features that I really like:</p>
<ol>
<li><strong>Transparent Data</strong></li>
</ol>
<p>I like to go into the Transaction tab each day and see the transactions that are taking place. I can see when an invoice is due, when payment is made and when it hits our bank all in one line item, for all my customers on one screen – no more flipping through pages to see each one separately.</p>
<ol start="2">
<li><strong>Automatic Email Reminders</strong></li>
</ol>
<p>The level of payment reminders is so much more robust with Alternative Payments. It keeps an ongoing Accounts Receivable and payment dialogue with our clients on a regular basis.</p>


Stephen Kaupp

<h2><strong>Results</strong></h2>
<h3><strong>Getting Away from Credit Card Processing Fees</strong></h3>
<p>Valiant Technology is pleased that it has moved away from the onerous challenge of collecting credit card processing fees. Now it can keep that money in-house to better support its customers.</p>
<ul>
<li>75% savings in monthly payment processing fees over prior provider</li>
<li>100% savings in credit card processing fees</li>
<li>One-hour email response time for any support request</li>
</ul>


Valiant Black

Valiant

Valiant Technology

<h2>Problem</h2>
<h3>No Online Payments</h3>
<p>5K Tech never accepted online payments before Alternative Payments. They accepted checks, which had a negative impact on their business.  They did not have visibility to customer payments, their collection times were long and were not able to bring cash in the door as quickly. Their primary issues included:</p>


<h4>Frequent Billing Emails</h4>
<p>5K Tech received 15+ emails a month requesting information on historical invoices, payments, and receipts, consuming the team&#8217;s valuable time and resources.</p>


<h4>Check Payments</h4>
<p>Customers paid via check, creating a lack of visibility into payment timing, longer collections cycles, and manual reconciliation of payments.</p>


<h4>High Processing Fees</h4>
<p>5K Tech incurred exorbitant payment processing fees for the transactions that were processed online, without any value-added services or customer-facing payment portal.</p>


<h2>Solution</h2>
<h3>Online Payment Experience</h3>
<p>5K Tech consolidated payments into one platform to streamline the payment experience, provide a seamless bill-pay experience for customers.  Within 90 days of migrating to Alternative Payments, 5K Tech has accelerated collections, reduced overdue invoices, and automated numerous manual processes.</p>
<p>Highlights of the partnership include:</p>


<h4>All Payments are Now Processed Online</h4>
<p>Via 5K Tech&#8217;s branded payment experience, customers can pay easily, while being able to track all historical invoices, receipts and payments, accessible 24/7.</p>


<h4>Consolidated Payments</h4>
<p>Payments are consolidated within one online experience, which has dramatically improved collection times. It’s never been easier for customers to pay an invoice with:</p>
<ul>
<li>Simple checkout process (just 3 clicks);</li>
<li>Payment method flexibility;</li>
<li>Payment methods stored on file;</li>
<li>Auto-pay</li>
</ul>
<p>After switching to Alternative Payments, invoices aren’t aging past 30 days, and just 12% of invoices over the last 90 days are overdue!</p>


<h4>Transparent Pricing and Savings</h4>
<p>Alternative Payments’ transparent pricing model has created complete processing fee transparency. 5K Tech no longer pays credit card processing fees themselves, and can budget their exact spend months in advance, while reducing fees by 70%+.</p>


Corey Kirkendoll

<h2>Results</h2>
<h3>Simple Online Payments</h3>
<p>5K Tech has reduced processing fees, saved hours in manual work, and improved collection times all while enhancing the customer payment experience.</p>
<ul>
<li>Reduced processing fees</li>
<li>Saved hours in manual work</li>
<li>Improved collection times</li>
</ul>


5K Technical Services

Corey Kirkendoll | CEO at 5K Technical Services

<h2><strong>Challenge</strong></h2>
<h3><strong>Desire for a Single Payment Solution                                                                </strong></h3>
<p>NW Techs started to explore the need for a new payment processor due to frustration with having two separate entities handle payment requests. Initially, the payment processor and portal looked like a single entity, but behind the curtain, they were not, creating complexity and frustration when issues would arise.</p>


<h3>Separate Points of Contact for Problem Resolution</h3>
<p>Separate points of contact for the payment processor and the payment portal made it difficult and time-consuming to find the underlying cause of what the root issue was behind occasional failed payments. We had several customers we just gave up and decided we could not process payments for, which was a source of frustration.</p>


<h2><strong>Solution</strong></h2>
<h3><strong>Single Payment Platform</strong></h3>
<p>We were thrilled when we discovered that Alternative Payments could equip us with a single solution that provided everything (portal, processing, gateway, etc.) that we needed, and which integrated well with our other existing tools.</p>


<h3>Single Point of Contact</h3>
<p>We love having a single point of contact with Alternative Payments. We can get answers quickly when we need them and have seen Alternative go the extra mile to take excellent care of us.</p>


<h3><strong>Transition and Onboarding</strong></h3>
<p>Alternative Payments did a fantastic job of doing the behind-the-scenes work and keeping us aware of what was happening during implementation. They also provided us with the resources we needed along the way:</p>
<ul>
<li>Client email templates to explain the new portal to our clients.</li>
<li>Vendor email templates to explain what data we needed in order to migrate payment details on file from our old portal vendor.</li>
<li>New payment portal links, to be included in our invoice emails.</li>
</ul>
<p>Cutover times were clearly thought out and communicated. When it was time to go live, we had already configured client logins, and our clients were able to sign in to the new portal immediately to pay invoices or update payment methods used by autopay.</p>


<h3><strong>Favorite Features</strong></h3>
<p>Alternative Payments has several features that we really love, and which save us time:</p>
<ol>
<li><strong>Easy Payment Reconciliations</strong></li>
</ol>
<p>Our bookkeeping staff is saving time reconciling payments in our accounting system. We integrate with QuickBooks Online, and the Alternative Payments integration allows QuickBooks to reconcile payments automatically.</p>
<ol start="2">
<li><strong>Exact Invoice Amounts Deposited</strong></li>
</ol>
<p>We love the fact that we always get the exact amount on the invoice deposited into our checking account, regardless of the payment method the client uses.</p>
<ol start="3">
<li><strong>Autopay</strong></li>
</ol>
<p>Most of our clients are on autopay, so that was a required feature for us. We are happy with how Alternative Payments has implemented autopay.</p>
<ol start="4">
<li><strong>Invoice Reminders</strong></li>
</ol>
<p>When investigating an unpaid invoice, we can just click a button to send an invoice reminder, usually eliminating the sometimes-awkward back-and-forth of a phone call or a handwritten email.</p>


<h2><strong>Results</strong></h2>
<h3>One Solution for Payment Processing</h3>
<p>NW Techs now has a single payment processing solution that reduces frustration and saves us money, time, and effort:</p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Monthly time savings on recording invoice payments</span><span data-ccp-props="{}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Reduced portal costs and payment processing fees</span><span data-ccp-props="{}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Single point of contact for all payment-related issues</span></li>
</ul>


Justin Best

NWTechs Logo White

NW Technologies Group

<h3>Problem: Manual Billing Processes are a Pain!</h3>


<p>C&amp;A required a next generation payment solution to offer their customers payment options while automating manual billing and invoicing processes</p>
<h3>Solution: Next Generation B2B Checkout</h3>
<p>In the two months since onboarding, C&amp;A is experiencing&#8230;</p>


Gianna Paolini

<h2>Problem: Manual Billing is Time Intensive</h2>
<p>C&amp;A relied on manual invoicing and billing processes, requiring 20+ hours a week. As the Company scaled, these processes became unsustainable. C&amp;A faced 3 main challenges:</p>


<h3>Solution: Next Generation B2B Checkout</h3>
<p>C&amp;A partnered with Alternative Payments to simplify and automate their entire payment process. Alternative’s white-labeled payment portal improved C&amp;A customers’ checkout experience while providing payment options (credit card, ACH and financing), and C&amp;A has now consolidated payments onto one platform, reducing manual billing workflows.</p>
<h4>Highlights of the partnership include:</h4>


<h3>Results: Accelerated Business Growth</h3>
<p>C&amp;A experienced significant improvements 2 months after introducing Alternative’s B2B checkout solution, including:</p>


Frame1

Framew

Business Services

Cunningham and Associates

Mike Woeber

Corporate Tax Advisors

Rizen

Rogelio Rodriguez

Flying V Group

Robb Fahrion

Jesse Wroblewski

Generations Beyond

Data Crunch

Ryan Nokes

PNMITS

Cary Wagner

Pacific NorthWest Managed IT Services

Efelle

Fred Lebhart

Efelle Creative

Blinc

Blinc White Logo

Steve Abraham

The Blinc Group

<h3>Problem: Growing with Constrained Cash Flow</h3>
<p>Manufacturing water treatment systems is capital intensive and ADS suffered from cash flow constraints due to slow payment speeds and capex requirements. As ADS scaled production, they faced three major challenges:</p>


Adam Stein

<h3>Solution: Alternative Payments</h3>
<p>ADS wanted to improve cash flow without raising debt or equity to finance new water treatment systems. Alternative was able to accelerate end-customer payment speed while offering flexible invoice financing, driving working capital improvements and revenue growth for ADS.</p>
<h4>Highlights of the partnership include:</h4>
<h5>Flexible Invoice Financing</h5>
<p>ADS now offers 30 &#8211; 150 day invoice financing to customers. This increased flexibility allows ADS to drive new business and close deals faster. ADS also leverages Alternative’s financing option to upsell customers on larger systems and strengthen customer relationships.</p>
<h5>Payment Time and Collections</h5>
<p>The Alternative Financing payout time of less than 24 hours has dramatically improved collection times. ADS also utilizes auto-pay to automate customer payments and improve collection speed by 15+ days.</p>
<h5>Cash Flow Improvement</h5>
<p>Alternative is driving meaningful cash flow for ADS by:</p>
<ul>
<li>Improving payment collection times</li>
<li>Providing capital to build new systems through invoice financing; and</li>
<li>Increasing revenue through new business wins and upsells</li>
</ul>
<h2>Results: 15%+ New Revenue Growth</h2>
<p>ADS experienced significant improvements just months after introducing Alternative’s invoice financing option to customers.</p>


Advantageous Systems

Justin Fortier

FYC Labs

<h3>Problem: Manual Billing Processes Waste Hours!</h3>
<p>Heiden Technology wanted to simplify the payment process for customers while automating manual tasks and getting paid quicker.</p>


<h3>Solution: Improved Payment Efficiency</h3>


Bryant LaBonville

<p>By utilizing Alternative Payments to upgrade its payments process, Heiden Tech experienced:</p>


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