HaloPSA + Alternative Payments Webinar
Baxter: [00:00:00] Well, let’s, let’s kick, kick things off. Um, three minutes, three minutes past the hour here. Um, you know, first of all. I know the Alternative Payments team is extremely excited to continue our partnership with Halo. We actually partnered with Halo two years ago as one of the first payments companies to fully integrate with their PSA software.
And I’ve worked very, very closely with Joe and Tim and Morgan, um, to really build a superior integration structure, uh, for them, um, and for the entire community at the end of the day. Um, I’m joined here also by, by Darren Reisdorf, uh, who’s the CEO, figurehead, vision officer at, uh, at SageIT. Uh, Steve Taylor, who runs all of our content marketing and alternative payments.
And, obviously, Joe Allen from, from Halo. Um, we’ll kick things off, just kind of give you a quick overview of what’s new at Alternative Payments, touch on a few points. Then we’ll pass the baton to Joe [00:01:00] at HALO to summarize a few points about what’s new at HALO. We’ll then kick into the gear of the integration, alternative payments, how it integrates with HALO, some of the new functionality, And then we’ll pass the baton to Darren to connect on How it’s, um, this will be recorded for everybody’s, uh, education and we’ll share the recording after the call as well.
Um, pass it off to Darren to talk about how this integration, billing, payments, invoicing, automation, functionality, I streamlined a lot of the workflows for his business and then, as always is the case for any of these webinars, at least that I’ve been on with, with Halo and for any of the alternative payments webinars, really open it up to the community.
You know, all, all questions are fair game. We want to address it all and, and be as transparent of a partner, uh, software vendor, um, and leader within the community as we can be. Um, so I’ll go ahead and, [00:02:00] and, and share screen here quickly. Um, you know, we’ve had an exciting few months, an exciting 2024 at Alternative Payments.
Um, you know, we really, really focus on outcomes as kind of the core value prop of what we’re trying to solve. So if you see in the top left of the screen here, customer satisfaction continues to increase. The headcount of our team continues to increase. Uh, we now have eight people in customer support, implementation onboarding, uh, and customer success, working with all of our partners, uh, to ensure that, you know, the integrations are working smoothly.
They’re capturing payments from their end clients and making sure that that process is as streamlined as it can be. Time to pay for all of our partners is coming down. So in Q3, it averaged four and a half days, which is really, really remarkable and very, very quick. And then the second piece that I’ll [00:03:00] offer before I talk about product for a second is Uh, we just launched a big initiative, uh, which is called Office Hours.
Uh, this is really shining a light, um, on accounting, finance, and M& A in the MSP community. Um, they’re bi weekly. We bring in third parties to talk on new subjects. Fully educational, all about knowledge sharing, um, and we’re really, really excited about bringing that into market for the broader, uh, MSP community and, and landscape.
Um, from a product standpoint, I would say that there are two kind of key features that we’ve really released in, in recent, uh, recent weeks and months. Um, the first is a fully mobile enabled experience for your end clients. So, what we’re seeing on our side is that end clients of yours are checking out on their mobile phones.
And if they cannot pay on their phone, they’re not going to pay four and a [00:04:00] half days after the due date. Uh, and so we’ve completely restructured our entire UI and UX on the end client side to ensure that that is mobily enabled. Um, for all devices. Uh, that is a huge thing that we’re super excited about.
Uh, the second big area is data and insights. So, we’ve recently released a data and insights and analytics product, which allows you to, in real time, see how quickly your customers are paying, what is the velocity of those invoices, what’s your day sales outstanding, both through alternative payments, and But also external to alternative payments, if you still have customers who are paying you via check, I’ll go through both of these items.
Um, but really, really excited about our product, you know, continuing to accelerate, uh, at an even faster rate. Um, and now I’ll go ahead and just pass the baton to Joe to share some. Quick items on what’s new at Halo. [00:05:00]
Joe: Awesome. I’ll, uh, grab the screen from you there. Nice, nice, smooth transition, I hope. So we’ve had a few big announcements coming through with Halo.
Just to double check you guys can see my screen, okay.
Baxter: Yeah,
Joe: perfect. Thumbs up from Steve there. Um, so a few big announcements that are ongoing with Halo at the moment. Um, so we have been recognized by Gartner on Gartner’s Peer Insights. And as you can see here, we’ve been very well received by Gartner.
You know, Head of Service now, Avanti, Fresh Service, they’ve saved all the big players in the ITSM space. Within that space as well, and Gartner itself, we’ve also been recognized on their Magic Quadrant for our development within AI. So. We’re now registered as one of the top 10 companies on earth in AI in ITSM today, which is a huge achievement.
Now a big thing about Halo, as you guys might already recognize, is uh, Halo AI is included free as standard, there’s no additional cost for setting it up in the system. In an example, with something like ServiceNow, it could cost you 30 percent of your content spend, which is [00:06:00] massive. Um, and as you can see with Halo, it’s free of charge and it’s built into the system and we’ve been recognized on this magic quadrant for AI.
Uh, you wouldn’t see competitors such as Autotask or Blink. ConnectWise on here because it’s not a PSA game, but because of our ITSM roots, we’ve been pushed into this space. The last big announcement I have to make from my side is that we’ve actually created a partnership with DXC. Um, so they’re one of the global service integrators out there and they were ServiceNow’s number one, uh, integrator, um, who have decided to partner with Halo now.
Um, it’s as a result of, um, ServiceNow side for GSIs out there. Um, so they’ve been kind of looking for alternatives, and as of March this year, um, DXE decided to partner with Halo, uh, for the ITSM space and the PSA side of things to implement the system, which is a massive movement or a leap forward for us, um, in the enterprise game, which is pretty cool.
Another big announcement we’ve achieved as well. As of March this year, we became the world’s first purebred [00:07:00] unicorn. Bit of a funny phrase, I know, but we are actually the first, uh, organizational company out there, um, that is privately owned with no external investments, achieved a market valuation of over 1 billion, which is a huge thing, um, and we’re here to keep it going as well, which is very cool.
My announcements were short but sweet, as you can see there, um, but what I will do now is pass the baton back over to Baxter on the integrational side of things, uh, with Alternative.
Baxter: Awesome. Thanks so much, Joe. That’s, um, awesome, awesome. Billion dollars is not a, not a small number. So, uh, kudos, kudos to the, to the Halo team, obviously.
Um, so I’ll share screen quickly here, um, what I’ll do, and feel free to comment if you guys have questions or want us to double click in certain areas. I’ll start with the Halo invoice kind of creation flow. I’ll then flip over to the sync with alternative payments, um, in real time, and walk you through the partner [00:08:00] dashboard in a little bit.
I’ll spend probably five seconds on the partner dashboard, and then we’ll really start with the end client experience. Walk you through the payment flow from the end client experience, and then swing back to the partner dashboard and talk about any automations or workflows on the partner dashboard. But please, um, use the chat, interrupt me, jump in, want to make this as fluid as possible, and then we’ll, Quickly move over to, uh, to Darren at SageIT.
Um, awesome. So, you guys are probably familiar. This is just a demo, demo account, uh, within Halo. You know, all of your invoices are within, within Halo. Um, the beauty of this integration with Halo is that all of these invoices sync real time. One for one, into your alternative payments dashboard. Um, we quickly sort these by what’s outstanding, what’s overdue, what’s been paid, and then you kind of have a tab of all of [00:09:00] this.
As you can see, all the invoices are marked as external invoices, versus those that can be created, um, within alternative dashboard, or alternative payments dashboard itself. Uh, it’s important to bifurcate the two, Um, so that you know exactly which system is obviously responsible for those invoices. Once those invoices sync, your entire partner experience, um, or your end client experience is also one for one with your partner experience.
So think about this. You have an invoice in Halo, you have an invoice in Alternative Payments. and the MSP experience, and then you have an invoice within the end client experience. Those will all sync, all be aligned, 24 7. Um, I’ve set up an environment for SageIT. This is just a demo environment, so this is not Darren’s account.
Don’t think anything of it, don’t think differently. Um, but within [00:10:00] this experience, right, anybody can pay SageIT very, very quickly. Um, allopped into auto pay, save payment methods. Thanks. And now you’ll see the mobile enabled end client experience. So, right here, there’s a credit card on file, they want to pay an invoice, payment is made.
Um, it’s as quick as that. Um, on your phone, on a computer, and now what we’re doing, right, is we’re driving every customer to enable AutoPay. Uh, the true secret and secret sauce of this entire payments industry is How do you get your clients on AutoPay? And how do you get them on AutoPay as quickly as possible?
That’s really what’s gonna bring down your day’s sales outstanding or your, the time it takes for your clients to pay. Um, let me jump back. We’ve seen that end client experience. It’s very streamlined. Again, there’s more functionality from a financing and ACH perspective. But, you know, we [00:11:00] can cover that with Darren or otherwise.
Um, two things I’ll hit on quickly, um, one I hit on before, which is insights. Um, again, this is putting data, you know, Joe talked about, you know, how AI is free at, at Halo, right? It’s just a part of the product. Um, this is the same way in which we think about this feature, right? So we want to arm you with the data and the insights to make better business decisions.
So, if you know how certain clients are paying, when they’re paying, what percentage payments are automated, who are the clients that I should follow up with manually, that, those insights are valuable for you to run a more superior, more efficient business. And all of this is in your dashboard, very easy to view.
You know, again, everything you could imagine under the sun. Um, I’ll touch on one quick thing because I think it’s pretty valuable. Um, but we even [00:12:00] compare how quickly you’re paid through alternative payments versus outside of alternative payments if you’re being paid via checks or cash or other ACH or wire.
Um, what you’ll see generally is you’ll see Your payments through Alternative Payments are much, much, more, much faster than outside of the system because of all the automation functionality that we offer. Um, before I jump into, um, to Darren’s part, um, I’ll just touch on one, uh, one other feature around email notifications, uh, that we’ve recently released, um, which is very cool because this allows you to fully customize templates at any interval that you want to send to your specific clients.
Um, so, you know, here’s a Halo template that I’ve created. You can specifically customize all the different variables, invoice numbers, invoice amounts, to send to a certain number of customers. Um, you can even decide to send it [00:13:00] to Bad payers, slow payers, fast payers, to really start to understand the different components of your customer base and target them differently so that they ultimately are paid more quickly.
Um, I know I said this was the last thing, but I think the other piece that I’ll quickly mention is around auto pay rules. Um, so this is all integrated directly with Halo, so you can pull Halo PSA contracts, you can pull recurring invoices right from Halo. Fully integrated, um, in real time in our system, you know, bilateral two way sync.
Um, you know, we’re extremely excited to continue to partner with Halo, continue to improve the experience for Halo clients. Uh, I know I just was talking to Morgan, you know, their head of product earlier today on a change regarding how Halo, uh, how Halo manages different sites attached to a customer and then how we handle those sites on top [00:14:00] of it.
You know, which can be pretty complicated for some MSP instances, um, but again, any questions you guys have, don’t hesitate to reach out, don’t hesitate to comment, happy to double click here, um, but we’ll keep it short and sweet, and, and we’ll pass the baton. To Darren, uh, to maybe talk about, a little bit about how the integration has gone for, for Sage, what has kind of been some of the key important functionality and features that has allowed him, you know, as a business owner to be really successful here.
Darren: Good morning, everybody. Um, I, I didn’t have the list of questions in advance, so I’m going to add a little bit. So a little bit of history about Sage IT. We’ve always done auto pay. And it goes back to days where there was no auto pay system. We actually had our clients put, uh, into their automatic bill pay at their bank.
It would send us a check and I would deliver a pile of checks to the bank every week. [00:15:00] And obviously that was quite clunky. And then along came, uh, what was it? ConnectBooster. So we were a ConnectWise shop at the time and ConnectBooster rolls along and You know, the clouds parted and the heavens shone down, and AutoPay, you know, real AutoPay was born where I didn’t have to deliver those checks.
So, over the years we had a good run with them, and then suddenly we got the phone call, we’re tripling your rate, and by the way, here’s a three year contract. I said, are you guys getting bought out by that K company? And they said, Oh, no, no, no, that’s, that’s not going to happen. And I was already at that point, uh, starting to shop when the announcement, uh, came out a few weeks later, we actually tried two different payment processors.
I’m Mark Berry, and I’m here to talk to you about the QuickBooks integration. I don’t know if you know that that’s how we found each other. One of your people cold called me just at the perfect time. So, um, we, we gave that [00:16:00] a try and the, the QuickBooks integration, we had just switched to QuickBooks online.
So the timing was perfect. 100 percent of our clients are on autopay, so I don’t get to use any of those cool features that you just showed me about time to pay. They all pay at the first of the month. And all we have to do is clean up the people that forgot to tell us that they changed their bank account.
So I can’t really speak to all of the cool features that you guys have. But, not having to pay for ACH, right, so every carrier that we looked at, they were anywhere from 25, 50 cents or more per ACH payment. We get 100 percent of our ACH done, uh, under our monthly arrangement with alternative payments, and the clients pay the credit card fees, so we know exactly what we’re spending every month and the savings has been, I’d say if we were to go back the other way now, probably over 1, 000 a month.
And we’re not even at 2 million as an organization. The [00:17:00] community at AlternativePayments and the culture there about, uh, the feature requests and, uh, bug fixes and, uh, They showed up at our mastermind group in Denver a couple months ago and met a bunch of the team there. That’s been fantastic. With respect to Halo, my CTO, who is a brilliant engineer, got us moved over to Halo about a year and a half ago.
And that’s been a game changer for us. But we really hadn’t seen any interoperability between Halo and alternative payments. So We go from Halo to QuickBooks Online to alternative payments. And so this announcement was a, uh, an exciting opportunity for us to see where we can take things next, specifically in the area of automated billing.
So at this point, if one of our clients grows by five seats, [00:18:00] We find out sometime the next year, and we’ve been billing them the same amount for, for the last six months, even though they’re supposed to be larger, and they’re supposed to be paying more. We find out, kind of by accident, the, uh, integration that is, uh, Being launched right now will help us launch automated, uh, truly automated billing to where the, the bill will change every month.
It’s written into our DocuSign already, we’re just not taking advantage of it because we don’t know until too late that somebody has, uh, added a bunch of seeds. And, um, speaking about the community at AlternativePayments and, and Halo, um, if any of you want to reach out to me directly, my name is very unique, I’m the only Darren Reisdorf in the world.
Add me on your LinkedIn, let’s set up a, an intro call, I’d love to talk shop with you, share best practices and ideas and see other ways we can help each other and, uh, Work with the teams at Alternative Payments and Halo to make things better for all of us. Baxter, do you have [00:19:00] anything else you would like me to touch on?
Baxter: No, I mean, I think that’s, I think that’s fantastic. I mean, I think one of the, one of the key areas that you’ve touched on, which is not, you know, it has nothing to do with product. It has nothing to do with, um, you know, how quickly you get paid or not is, is really the community aspect. And, and I think that’s one area that, you know, when we partnered with Halo, Two years ago was something that really shone the light.
And, and we’ve worked very, very closely with their entire organization. They’ve worked very closely with our organization to push the ball forward. Right? I think you can look at a bunch of different, um, players in this space and. You know, we have no, Halo or NorOS have any desire to kind of maintain the status quo, right?
We really, really want to, not only, you know, we want to break barriers and really, really improve this solution beyond What it can be, um, you know, there was a [00:20:00] question on the Q& A side that I’ll just address with this and then I can pass the baton to Joe for a second, but, um, you know, a question around multi entity, uh, processing.
Um, previously, multi entity processing was, was never a thing. Uh, it was really, really clunky. You had to log into five different portals at once, um, and manage everything out of multiple different instances. Um, working with the Halo team and working with the community, you know, we were able to build a multi entity, um, structure on the MSP side.
as well as the end client side. So, if you log into our experience, you know, what I’ve set up here is Sage has three multiple, multiple, has three entities attached to this demo environment. Again, this isn’t Darren’s instance, this is just a demo. But, um, so he has SageIT Florida, he has SageIT California. Um, these can be utilized [00:21:00] the same integrations or different.
Um, now, if I then simultaneously go to the end client experience, you know, you guys may have overlapping customers on the end client side, you know, so you have SageIT Florida and SageIT California. So these different end clients can then plug in different credit cards or different bank accounts. To pay those bills in an automated fashion.
Um, and so it’s features like this that really, I think, change the game for the MSP industry to ensure that 100 percent of your payments, um, can, can be online. I don’t know if, Darren, if any of those features have been, have been beneficial to you or not, um, but I know, you know, if you’re selling into franchise businesses or multi location businesses, You know, it can be the difference between paying via check or paying online.
Darren: I haven’t personally used any of those features yet, but what I will say is our [00:22:00] Director of Operations who handles billing and collections is very happy with alternative payments, and I would certainly know about it because I happen to be married to her, so I would find out immediately. So, if that helps, there you go.
It’s working well for us.
Joe: Yeah, and I just thought I’d add as well, um, because obviously we’re talking about, you know, development cycles and things like this, um, Halo and Alternative are very like minded organizations, um, we’re first of all very quick to jump on issues that are raised either side, and I do appreciate the communication we have with your team, Baxter, as well.
Alongside that as well, it’s development, um, and as you know at Halo, we, we keep quite a rigorous development schedule, you know, we do two weekly releases for our beta instances and quarterly releases for our stables, it’s an incredible, schedule to keep up. We’re constantly looking to drive the platform forwards.
And it’s the same with alternative payment. We’re not here to pay, you know, catch up in the industry. We’re here to [00:23:00] sort of shake things up and change things in the industry. We’re trying to be the vendors that give back to our clients, really. I’m in love with the simplicity as well, the integration, uh, Baxter, especially the kind of layout of your dashboards there and profitability.
It’s, it’s, it’s lovely to see. It definitely speeds the process up. Um, I did have a question for Darren as well, uh, to put you in the hot seat again, um, just about kind of a customer experience as well. Um, have you ever generally seen people enjoying the fact that it is a lot easier to pay your invoices as well?
Um, obviously do you find the invoice paying is becoming easier using something like alternative payments? Yeah,
Darren: Uh, Autopay is always easier, and in the beginning of this webinar you spoke about that’s, that’s really the goal is to get everybody on Autopay. I just never knew any different. I, I never thought that I would have time to collect money, so setting up Autopay from the first moment we started our MSP, It’s just always been the way we did it.
[00:24:00] Switching to alternative payments just made the fees easier to understand because there’s just one of them, right? I had to look in six or seven different places to find out how much I was being charged and it was way too much. They didn’t, they don’t really make that public over at that other place where we came from.
They want to hide it in the credit card processing, in the ACH carrier, which are different entities and Um, yeah, consolidating the billing and just the transparency, uh, and open, you know, communications. When you get to work with a huge company like we were before alternative payments, they, their, uh, communication level was way down, unless you owed them some money.
And then in that case, they really opened up the floodgates for that. So, uh, we, we really appreciate the, the transparency of the product. And, you know, autopay is the way to go. I actually offer a substantial discount during our sales process, [00:25:00] so we give them a number, but you get 40% off for being on autopay.
So , it’s, it might not always be like 40, but it’s, it’s 20. Um, yeah. So, so we, we pretty much push everybody down that same, that, that same path. Nobody ever says no, because we don’t actually don’t offer it. It’s kind of just smoke and mirrors that we offered the higher price. Nobody’s ever taken us up on that.
Joe: Yeah, and it’s always good as well. Reducing manual efforts is a massive ROI internally for your team, as I can imagine.
Darren: And one more thing, uh, the feature requests, the, um, QBO recurring invoices auto payroll wasn’t ready when we came on board, and they said it would be, and I’ve been a little bit jaded by feature requests with software developers and SaaS vendors, And, uh, it was only like two or three months before that, that showed up.
Uh, so we were doing an auto payroll that actually matched the dollar amount, which was a little bit clunky. Really cool to be just able to match the template name. And by the [00:26:00] way, if you change the template name, it automatically changes the rule for you. So you don’t have to go back into alternative payments and change the rule.
It’s hashed, so it, it, it changes the rule for you. So it, it’s just been a great experience. With these guys.
Joe: That’s great to hear. Yeah. The fantastic companies to work with as a customer and also as a vendor as well from our side. Um, yeah. Awesome. I
Baxter: think there are maybe a few, few questions that we wanna address here.
I think one, um. One is around multi-entity multicurrency, which we connected on, and, and I’ll connect Rick, I’ll connect with you, Rick, offline on just the complexity that you have, which, which I think is a little bit nuanced. Um, then there’s another question regarding setting up autopay, uh, over the phone.
Um, if someone gives you a bank account or, or credit card, um, and I’ll kind of just walk you, walk you through that really quickly and show you how, how simple it [00:27:00] is. So. You know, within, within your dashboard, um, you have your invoice view, and then you have your customer view. So, each customer, um, has a profile, you know, the payments that they’ve made, invoices, emails that have been sent out, as well as their own dashboard of insights.
Um, let’s say Paulson Medical Supplies gives you a call over the phone. You’ll be able to easily add a credit card. I’ll just, sorry, my Zoom screen’s blocking this, but there we go. So I’ll add in this credit card, let’s say John Smith, 123, uh, get spell. So we’ll add that credit card onto the account, that will be added, and then we’ll just add an auto payroll.
So they just called me, they want to submit this credit card, um, and they want me to add an auto payroll. You know, I could add the auto payroll directly for Paulson [00:28:00] Medical Supplies, for an outstanding amount, you know, let’s say under a thousand dollars. Because that’s what they give me authentication to do.
That auto pay rule is then set up. I can decide if I want to pass the credit card fees or not. Or, you know, on top of it, let’s say they say, hey, just please charge me, charge that invoice. On top of it, I can come in here and just click charge, immediately tied to that credit card that I just added. So, you know, one of the keys around payments and invoicing and billing Is you need to be able to manage all of these different intricacies, right?
If your client calls and says, here’s my bank account, charge me like, you need to be able to handle that. You don’t wanna send them a link, and then maybe they never access the link or they never get the link. Or they don’t have time. Um, but similarly, if they’re on their mobile phone, right? And they’re driving and they wanna check out, don’t, don’t, don’t [00:29:00] text and drive.
But, um, it makes, it, makes it pretty streamlined. Um, or if they, you know, send the link to a person in accounting, right? And that person needs to check out. The challenge with payments in this world is that there are all these different edge cases of how people want to pay and what they want to pay. Um, and being able to support all those different needs and all those different intricacies is really what we’ve built here.
Um, Steve, I know you had a question.
Steve: I do. So, you may have covered it, but it’s just so easy it was quick and I missed it. Uh, can you show us how this looks from the Halo customer portal?
Baxter: Yeah, so, and this goes into, um, a little bit about some of the work that we’ve done with Halo, uh, and some of the feedback that we’ve received, so to give people a little bit of, of background, [00:30:00] um, you know, we started working with Halo two years ago, uh, and, and we built the integration from the ground up, really, we were the first payments company to, to integrate in a fulsome capacity with Halo, and we deployed it, and, and immediately I forget who it was, um, it’s probably, I don’t know, I won’t, I won’t name drop, but, um, someone came up with the idea, they were like, hey, well, you know, we have a lot of clients who use the Halo portal and use the Halo experience, um, I want to be able to pay directly from, from that experience, um, and so we went to Tim and we went to Morgan and we said, all right, guys, like, we’re getting some feedback, people want to be able to pay directly from the Halo experience.
Like, how do we make this happen in a streamlined fashion? Um, and so we specifically built a, built a solution for it. So, you know, everybody, you know, is probably, um, familiar with this, with this [00:31:00] experience, uh, on the Halo end client side. Um, you know, this is the demo environment. So, you know, here are the invoices that are outstanding.
And now we write a payment button directly to the end client invoice list. So, if I click on this invoice, this pulls up the Sage invoice, you know, again for 72 that’s unpaid. Um, and immediately, I can, I can pay that invoice. So, you know, it’s workflows and experiences like this that I think really, really excite me, not only about what we’ve accomplished to date, right, but, you know, where we’re going.
Um, you know, Joe talks about Gartner and everything that they’re doing with AI, um, and a lot of the accolades and, and, and a lot of the, the, you know, the accolades that they’ve received. And, you know, it’s no different. I mean, we take that feedback, we implement it, we talk to Tim, we talk to Morgan, we talk to Joe at conferences.
You know, [00:32:00] online video calls and, and we really try to craft the best solution that works for MSPs so that a hundred percent of your payments can, can be automated and online.
Joe: I’m a massive fan of just how streamlined it is as well, especially from that portal experience. Just having a pay now button, a direct link is all instantaneous.
The amount of time saved is massive, especially for some people who have quite a lot of heartache, uh, working through their payments the end of the month, quarter, or year, for example. Um. A massive ROI for a lot of teams out there. And generally we never really have a bad experience with customers using the system and alternative payments.
It’s a really, really effective integration pairing, which is why we’re doing these webinars and stuff, because it is a solution that we need to push out there really. It’s a, it’s a well, well, well put together solution with the integration.
Baxter: Darren, maybe just to ask you one other question. How did the implementation go for, for your business and moving from one provider to [00:33:00] another?
Darren: That’s, that’s a great question.
Baxter: Uh,
Darren: it was very much of a surprise.
Baxter: Sorry, sorry to interrupt you. How scared were you to begin with?
Darren: Um, it, we had done it before and it was ugly. So, uh, there is always going to be some hesitancy when switching payment providers. The thought of going out to nearly 200 business customers and asking them for their payment information yet again, after a couple of false starts with some vendors that didn’t work out, um, that didn’t offer what alternative payments did.
So when we went to move our payment information over, they guided us on how to get the payment, the payment methods to move over automatically. And in 98 percent of the cases, the payment information was imported and worked on the first try. We only had to manually call two or three customers to get new payment information because the data somehow didn’t transfer over.
And I don’t know if that’s a typical [00:34:00] result, but it was fantastic for us. So yeah, we were scared going in. But that was one of the key benefits to migrating is we didn’t have to recollect payment information and that was a big concern. We were going to do it anyway because we needed to move to a better solution.
But to make it that easy, that was huge for us. Thanks for reminding me about that.
Baxter: Awesome. Any other questions that people wanted to address and double click on? Or Joe, anything else from you that you think would be beneficial for the broader audience? Product group.
Joe: Yeah, of course. I know we’re moving into the Q& A section, which is the last five minutes. Um, we are two, two minutes early.
Um, I just, every time I have to stress how easy it is to work with you guys as an organization. We’re very like minded with the way that we do things. We’re very easy to talk to and very quick to jump on any matters raised either side. Like, Genuinely, guys, for anyone watching this, you can reach [00:35:00] out to us anytime via email.
Probably won’t be giving my mobile phone out. Sometimes Microsoft Teams for the people I like, but generally around email, we will be there. We can book in sessions and we can look at your configurations and fix things as quickly as possible. That’s the one main thing I love to stress because we do love talking to people.
But yeah, I will migrate over for the last kind of five minutes ish to the Q& A portion, guys. Any kind of questions out there outstanding at all for anyone watching today?
If there’s not, um, you know, then we’ve done our job clearly on the webinar. I can see we have one, uh, setting up a meeting about getting on board and ditching the QuickBooks Online, uh, payments there for Michael Guyglass. I think that’s geared towards you guys in the Q& A area. There’s questions going on in Q& A and also in the chat.
Baxter: Well, we’ll, we’ll hit on, hit on pricing, um, because I think it’s an important topic that, that Darren, um, And James, if you could address what [00:36:00] is DD, because I’m not familiar with that, that acronym. Um, I’ll answer that question as well. Um, so, pricing is, is a, is an interesting topic that, um, we’ve Totally changed the ecosystem on, I would say.
Um, and you know, it’s kind of a similar mindset to Halo in terms of just like, you know, throwing a wrench in the mix and saying, listen, just because people charge one way doesn’t mean that we should then duplicate that charge, that, that process. So our pricing model is, is a bit unique. Um, we charge 199 a month for up to 50, 000 of monthly processing.
Um, that gets you access to free ACH transactions. So think about that as basically just a subscription, uh, we do not charge per ACH, and by default we pass credit card fees onto the end client, but you can control that by client. So as Darren mentioned, you know, Darren and [00:37:00] Sage, you know, they receive one bill.
Every single month, um, it does not fluctuate at all. Uh, our pricing then goes up to 499 for up to 100, 000 of monthly processing. So think about it as kind of, you know, 50 basis points or 0. 5%. You know, again, there’s not a single charge for ACH pricing. Um, and then there is a 2. 9 percent credit card fee to 3.
5 percent credit card fee, depending on the type that’s passed on to the end client. If you want to absorb that, you can also absorb that. Um, but so it’s a very, very straightforward model. Um, we also have flexibility to price differently. Um, I know some people say. Well, I don’t like the flat fee because of X, Y, or Z.
Like, don’t let that stop you from having a conversation with us. You know, we are, we have very flexible pricing models. Um, but, you know, for the majority of the MSPs that we speak to, I would say over [00:38:00] 90%, you know, they love Just flat fee where they know, okay, 1. 99 a month. That’s the only bill that I’ll ever see from alternative payments.
Um, so that’s, um, that’s on the pricing side. Happy to get into more detail if you, if you, uh, have any questions. Um, I’ll also share my email in the, in the chat. Um, in terms of how the solution compares to GoCardless for direct debit, uh, I’m not exactly sure what GoCardless’s intricacy around direct debit is.
Um, maybe I’ll talk to you about how our solution works for a direct debit. Um, it’s really no different than a credit card transaction. Um, so the way it would work is read ACH Debit the end client’s bank account. Um, it’s important for that bank account to typically whitelist our ACH originator ID to make sure that there are not any chargebacks.
Um, and then we would just ACH credit your guys bank account, the [00:39:00] payout account that, that you’d like us to debit or to, to credit. Um, again, we don’t charge for those transactions. Those are just built into our subscription fee. Um, from a timeline perspective, which is another probably, maybe a question that you’re alluding to here, um, is credit cards typically clear in two business days, so you’ll receive your funds in two business days.
Today, ACH transactions clear in three business days, um, soon, those will all clear in three business days, uh, with a few levers to accelerate payments to same day, um, or next day, depending on what your preferences are, so, probably in January of 2025, we’ll be releasing a whole bunch of functionality that allows you to say, hey, you I got this payment from Joe.
I want to be paid out today for this payment. Hey, I got this payment from Steve. I want to get paid out tomorrow. Which again, just allows you to control your cash flow [00:40:00] to the next degree and next level from a customization perspective.
Joe: We’ll see a few more questions in the Q& A area that have popped up as well. We’ll
Baxter: just keep, I guess I’ll just keep running, running, running through it. We will, Pam, we’ll send you a, we’ll send you a copy, uh, Steve will take a note and we’ll send a copy of the recording, um, to you, as well as others, um, and then, uh, Dennis, are there point of sale terminal options, not today, but probably in Q1 or Q2?
We will be releasing the ability to purchase a terminal, um, that you can set up, you know, at your office or give to your field employees, you know, with a kind of a credit card swipe device as well. So again, you know, where are we moving to from a platform perspective? Online payments is obviously a critical, critical, critical component for [00:41:00] MSPs to be getting paid, um, from their clients.
Music Music But, you know, there is oftentimes for MSPs and an in person kind of card present type solution where somebody shows up to the office, uh, somebody goes to somebody’s, uh, corporate office and wants to take a credit card payment. At the point of sale, um, we will have the ability to support that, uh, in, you know, in the first half of 2025 as well.
Um, so that’s another exciting piece, um, of the puzzle again, right? Because what is, you know, what is the North Star for us? The North Star is to be able to support a hundred percent of your payment volume and of the MSP payment volume. Within the community, if, you know, you can’t support point of sale, then obviously that falls short on our goal as a, as a business.
So excited to release, release some additional functionality here shortly around point of sale, uh, solutions as well.[00:42:00]
Joe: Looks like you rattled off the, uh, the last of the questions at bang on the 45 minute mark. Someone’s done this before.
Any other closing questions out there, guys, before we, before we switch things off?
Looks like you’ve done it there, Baxter. Congrats. Briefly,
Baxter: but I’ll, um, I’ll share my, um, here, let me share my and Joe’s email, um, in, uh, in the chat here. And if anybody has any questions at all, you know, again, please, please reach out to either one of us. Uh, we, you know, love this stuff, and love helping the community, and love continuing to iterate.
If anybody has feedback, right, of something you want to see, something that, you know, is like a crazy [00:43:00] thing that you think is crazy that you can’t do today, from a payments and invoicing and billing perspective, like, Please, please email me. Like, I’d love to solve it and figure out a way to solve it. Um, so thanks again for all your time, Darren.
Thank you so much for joining, you know, Joe. Thank you so much for helping set this up and get this going and all the marketing behind it. Steve as well. Um, and, and really everybody enjoy, uh, enjoy the rest of the day and thanks so much.
