Overview
Valiant Technology is a managed service provider focused on helping organizations operate securely and efficiently through reliable IT services and long term client partnerships. The company supports businesses by delivering proactive technology management while continuously expanding both its customer base and service network. Building on its earlier adoption of Alternative Payments, Valiant Technology has continued to evolve its payment operations from an initial focus on efficiency into a more strategic, predictable foundation for growth.
Industry: Managed Service Provider (MSP)
Company Size: 11-50 Employees
Challenge
Managing the Complexity of MSP Payments
For many MSPs, payments are one of the most complicated and painful parts of running the business. Leaders often come from technical backgrounds rather than financial operations, which means payment processing systems are rarely optimized early on. As a result, organizations can struggle with unclear processing costs, inconsistent fees, and operational inefficiencies.
When Valiant Technology first evaluated its payment infrastructure alongside their COO Stephen Kaupp, these challenges were already evident and growing alongside the business
Hidden and Unpredictable Payment Costs
One of the biggest challenges was the unpredictability of credit card and banking fees. Charges varied month to month, making it difficult for leadership to accurately forecast operational costs. These hidden fees often went unnoticed until they began to significantly impact overall expenses. Many businesses simply do not realize how much they are spending on payment processing until the numbers start to escalate.
Lack of Financial Visibility
Without a clear structure around payment processing, there was limited visibility into what the monthly payment expenses would actually look like. This uncertainty made budgeting more complicated and introduced operational friction. As the business grew, maintaining clarity around these costs became increasingly important.
Solution
Implementing a Predictable Payment Processing Model
When Valiant’s COO first discovered Alternative Payments, the leadership team recognized the opportunity to simplify and stabilize their payment infrastructure. What began as an operational improvement initiative has since become a foundational component of how the business manages and scales its financial operations today.
The platform introduced a fixed-rate pricing model for credit card and ACH transactions, eliminating the variability that had previously made budgeting difficult.
Fixed Rate Payment Processing
By shifting to a fixed cost structure for processing fees, Valiant Technology gained a much clearer understanding of what their monthly expenses would be. Instead of fluctuating charges, the company could now plan around a consistent payment processing cost. This made financial forecasting significantly easier and allowed leadership to budget with confidence.
Building Payments Into Core Operations
Over time, Alternative Payments became a core component of Valiant Technology’s operational toolkit. What initially solved for efficiency under COO leadership has now evolved into a predictable financial system that supports executive-level planning and long-term growth.
Payment processing moved from being a frustrating operational burden to a predictable system that supported the business as it scaled. The improved clarity around costs allowed the team to focus more on growth and customer relationships rather than operational uncertainty.
“Payments are one of the most painful and complex parts of running an MSP. Once we implemented Alternative Payments and moved to a fixed rate model, it became much more predictable for us to understand what our credit card processing and banking fees would look like.”
Results
Predictable Payments and Stronger Financial Visibility
Since implementing Alternative Payments, Valiant Technology has transformed one of the most complicated areas of MSP operations into a predictable and manageable system. What began as an effort to reduce inefficiencies has developed into a long-term advantage in how the company manages financial planning and growth.
With clearer visibility into processing costs and a stable fee structure, the company gained better control over budgeting and financial planning.
- Greater predictability in credit card and ACH processing costs
- Improved budgeting accuracy through fixed-rate payment processing
- Reduced operational complexity around payment management
- Stronger financial visibility across the business
“Their fixed cost methodology gives you a much more predictable understanding of what your monthly bills will look like. These hidden charges are something most businesses do not pay attention to until they start seeing the numbers rise.”
