Overview
Based in Pleasant Grove, UT, TeamLogic IT – Utah Valley North is a locally owned franchise delivering managed IT services and technology consulting to businesses of all sizes. Led by Gary Allen, the team focuses on providing reliable, scalable, and secure IT solutions tailored to each client's unique needs. As part of a national network of over 250 locations, they combine personalized local service with the resources and expertise of a trusted national brand.
Industry: IT Services
Company Size: 201-500 Employees
How TeamLogic IT – Utah Valley North Streamlined Cash Flow and Boosted Autopay with Alternative Payments
The Challenge: Payment Friction and QuickBooks Issues
Gary Allen, owner of TeamLogic IT – Utah Valley North, was no stranger to the headaches of merchant services. The MSP had been using a system from Kaseya, but it proved to be more trouble than it was worth. “It had a lot of complexity. It seemed to reset invoicing and caused problems with QuickBooks,” Gary explained.
The recurring glitches slowed down operations and made billing a chore—until Alternative Payments came into the picture.
The Switch: Seamless Onboarding and Support
When Alternative Payments partnered with TeamLogic IT nationally, Gary’s location decided to give the platform a try. “We have not looked back,” he said.
From day one, the onboarding experience stood out. The Alternative Payments team helped set up bank accounts, provided autopay templates, and walked TeamLogic through a knowledge transfer session that made adoption easy and intuitive.
The Transformation: Cash Flow, Autopay, and CEO-Level Support
One of the biggest wins? Cash flow. “Right now about 40% of our receivables come in the first few days of the billing period. Getting that cash in the bank is awesome,” Gary said. With the recent addition of next-day ACH settlement, speed is no longer a bottleneck.
Autopay adoption is climbing steadily, with a goal of hitting 70% by mid-year. The built-in tools and customer communication templates are making that goal feel within reach.
And when something goes wrong? Support delivers. During a holiday weekend, Gary ran into a billing issue—and got a direct call from Alternative Payments CEO Baxter to resolve it. “I don’t know how many other companies have their CEO call to fix a problem. It doesn’t get better than that.”
The Outcome: Loyalty and Long-Term Stickiness
Despite receiving three to four pitches each month from competing payment processors, Gary isn’t interested. “Once you get things set up on autopay, it makes Alternative Payments very sticky. I’m not going to contact my clients to tell them we’re switching again unless I have a serious reason.”
Final Word
For Gary and the Utah Valley North team, Alternative Payments has delivered exactly what MSPs need: fast cash flow, a clean customer experience, and hands-on support that scales.
“We’re just scratching the surface of what the platform can do,” Gary said. “But what we’ve seen so far has made a real difference.”
About TeamLogic IT – Utah Valley North
TeamLogic IT – Utah Valley North is a locally owned franchise based in Pleasant Grove, Utah. Led by Gary Allen, the team provides managed IT services and strategic tech consulting to businesses throughout the region. As part of a national network of 250+ locations, they blend personal service with enterprise-grade expertise.
