Overview
NewLife Development is a specialized accounting and PSA consultancy helping MSPs gain clear financial visibility, stronger cash flow, and confidence in data-driven decision-making. With deep expertise in ConnectWise and MSP financial operations, NewLife Development supports organizations in optimizing accounting processes, system integrations, and financial workflows through both project-based and ongoing services.
Industry: : Accounting & Consulting
Company Size: : 2-10 Employees
Challenge
Manual payment processes created risk, inefficiency, and delayed cash flow
Before implementing Alternative Payments, NewLife Development’s clients faced major inefficiencies in invoicing, collections, and reconciliation. Many relied on checks or fragmented merchant tools that introduced manual work, errors, and security risks. These outdated processes slowed cash collection and placed unnecessary burden on accounting teams.
Heavy reliance on checks and manual payment handling
Clients without a merchant solution were heavily dependent on mailed checks, which frequently arrived late or were misapplied. Check processing was entirely manual and not integrated with accounting systems, increasing the likelihood of data entry errors. In some cases, teams manually entered ACH information directly into bank portals, creating multiple security and compliance risks. These workflows consumed excessive staff time and often triggered downstream collection issues.
Low adoption and poor usability of existing merchant tools
Some clients had merchant tools in place, but struggled with low customer adoption due to unfriendly interfaces and clunky workflows. Customers continued mailing checks rather than using the available payment tools. This lack of buy-in prevented teams from realizing the full benefits of automation and integration. As a result, accounting teams were still forced to manage exceptions and manual follow-ups.
Time-consuming reconciliation and unclear payment visibility
Reconciling payments was especially challenging when deposits were not automatically created in the accounting system. Teams often had to manually match dozens or hundreds of individual payments to bank deposits, sometimes logging into payment gateways to identify transactions. Prepayments and incorrect payment amounts further complicated reconciliation and created additional cleanup work. These issues made month-end close more stressful and time-intensive.
Solution
A fully integrated, user-friendly payment solution built for accounting teams
Alternative Payments provided NewLife Development and its clients with a secure, integrated, and intuitive payment platform. The solution streamlined invoicing, collections, reconciliation, and client onboarding, while reducing manual effort and operational risk. Its flexibility allowed clients to configure workflows that matched their specific business needs.
Seamless integration and automated deposits
One of the most impactful features of Alternative Payments was its ability to automatically create deposits directly in the accounting system. Instead of manually matching payments, deposits were generated from undeposited funds, dramatically simplifying reconciliation. This eliminated clearing account confusion and reduced month-end workload. For accounting teams, this automation became a major time saver and reliability boost.
Improved customer adoption through a friendly UI
Alternative Payments’ clean and intuitive user interface made it easier for customers to adopt digital payments. Clients could easily enter their own ACH or credit card information and manage autopay settings. This self-service approach reduced errors, improved payment accuracy, and increased on-time collections. As adoption grew, reliance on mailed checks dropped significantly.
Expanded visibility and collaboration across teams
The platform enabled broader internal access without adding complexity. Account managers could view real-time payment status, including what was collected, uncollected, or on autopay. This visibility allowed them to proactively support clients and assist with onboarding. As a result, responsibility for collections became more collaborative and informed across teams.
“The meaningful difference of Alternative Payments compared to other solutions for me is definitely the people. They’re incredibly invested in the solution and in our success.”
Results
Faster cash flow, less manual work, and greater confidence
With Alternative Payments, NewLife Development and its clients dramatically improved cash flow and reduced time spent on manual AR tasks. Automated deposits, accurate invoice payments, and streamlined workflows freed accounting teams to focus on higher-value work. The solution delivered both operational efficiency and peace of mind.
- Faster invoice payments and improved overall cash flow
- Significant reduction in manual reconciliation effort
- Fewer payment errors and cleaner aging reports
- Increased internal and customer adoption of digital payments
“From the finance perspective, having deposits automatically created inside the accounting program is a huge time saver. It’s honestly my favorite feature.”
