Overview
Lentner Technology was founded in 2003 and has spent more than two decades evolving its systems around modern, cloud‑based tools that improve efficiency and agility. The company has always focused on finding technology that reduces manual work, strengthens security, and keeps the business adaptable as it grows.
Industry: MSP
Company Size: 2-10 Employees
Challenge
Looking to Eliminate Manual Billing Work, Reduce Security Risk, and Modernize Payment Operations
For years, Lentner Technology relied on a patchwork of billing tools stitched together from older systems. It worked, until it didn’t. Payments often required a phone call, a credit card read aloud, and a manual entry into a system never designed to scale. Every step introduced friction. Every task pulled time away from real work. And every month, the administrative load grew heavier.
The more the company leaned into cloud‑based operations, the more the old payment workflow felt out of place. What should have been simple billing clients had become one of the most time‑consuming and fragile parts of the business. Something had to change.
Manual payment collection created inefficiency and administrative strain
When payments depend on phone calls, typing card numbers, and hoping everything goes through, the pressure builds. The team spent hours every month collecting payment details and chasing down balances, work that didn’t grow revenue and didn’t move the business forward. It simply had to be done. That effort added up. Days of manual AR tasks consumed bandwidth that should have been available for sales, client support, and strategic projects. Billing became a weight that slowed everyone down. The business needed a system that could remove that weight entirely.
A fragmented system made recurring billing harder to trust
The payment workflow wasn’t just manual, it was stitched together. A PSA here, a desktop accounting product there, and a process held together more by habit than design. Monthly retainers required two employees to work through the billing cycle, line by line. Even after payments were processed, reconciling deposits brought more frustration. The bank showed lump-sum batches that looked nothing like the billing activity behind them. It was difficult to see which charges succeeded, which failed, and why any issues happened. With limited clarity, the team couldn’t trust the system to give them the full picture.
Handling card data introduced unnecessary risk
Reading credit card information over the phone meant the team was directly exposed to sensitive data. That exposure raised questions; where was card information stored, and how secure was it? PCI compliance checks from the bank only amplified the concern.
Security shouldn’t depend on human memory or manual steps. Lentner Technology needed a payment process that kept card data away from employees entirely, one that handled sensitive information automatically, reduced risk for the business, and gave clients greater confidence in how their data was managed.
Solution
A modern, cloud‑based payment system that automated AR, improved visibility, and reduced risk
When Lentner Technology adopted Alternative Payments, the shift was immediate. Manual billing tasks were replaced by automated workflows. Payment data moved securely through the system without passing through staff. Visibility improved overnight, revealing exactly when a payment was charged, when it failed, and what caused the failure. What once required hands-on work became a streamlined, cloud‑based process that fit the way the company already operated. The business regained control and peace of mind.
Automating accounts receivable and reducing manual work
Alternative Payments took over the repetitive AR workload that had consumed hours of staff time every month. Instead of collecting payments, following up on overdue balances, and sorting through confusion, the platform handled those tasks consistently and accurately. The impact was significant: roughly five full days of manual effort disappeared from the monthly workflow. The team suddenly had room to focus on work that actually moved the business forward. Billing stopped being a source of stress and started becoming something they trusted.
Giving clients more control and improving the customer experience
Clients no longer needed to call the office to figure out what happened with a payment. They could log into their own portal, see each transaction, and understand exactly what occurred. That shift empowered clients while reducing support dependency for Lentner Technology. Payment interactions that once required back‑and‑forth emails became self‑service and frictionless. For clients, it felt modern. For the team, it felt like breathing room.
Better visibility, stronger security, and simpler fee handling
With Alternative Payments, reconciling transactions became straightforward. The platform clearly showed which payments succeeded, which failed, and the reason behind every failed attempt. Gone were the days of deciphering lump‑sum bank deposits without context. Security improved as well. Staff no longer handled credit card information, reducing risk and easing compliance concerns. And the ability to pass through credit card fees without uncomfortable conversations, created a more balanced financial model for both sides of the relationship. Each change added up to something bigger: a billing foundation the business could rely on.
“Alternative Payments took a process that used to consume days of manual work and turned it into something efficient, accurate, and secure.”
Results
Less manual work, clearer visibility, and a secure, modern payment experience
With Alternative Payments in place, Lentner Technology replaced its fragmented payment workflow with a clean, automated system built for the cloud. Manual AR tasks shrank dramatically. Payment tracking became clear and reliable. Security strengthened. Clients gained self‑service freedom. And the team finally had space to focus on higher‑value work.
- Eliminated roughly five days of manual AR and payment collection
- Replaced a two‑person manual billing workload with automated processes
- Gained clear insight into payment status, failures, and transaction history
- Reduced exposure to sensitive card data and improved the client experience
“This is a system that eliminates a lot of legwork and does it accurately. There’s no manual error. You get to pass off credit card fees, provide a great user experience, and keep everything secure.”
