Overview
Heiden Technology Solutions (“Heiden Tech”) provides IT support services and consulting to small and medium-sized businesses in the Michigan Area.
Industry: Managed Services
Problem: Manual Billing Processes Waste Hours!
Heiden Technology wanted to simplify the payment process for customers while automating manual tasks and getting paid quicker.
- 100% of payments via check or over the phone
- Wasted time on manual processes
- Slow payments impact cash flow
Solution: Improved Payment Efficiency
Before Alternative, 100% of invoices were paid by paper check or over the phone. Now, our customers pay invoices in minutes through a custom portal without relying on us to process their payments
Bryant LaBonvilleDirector of Operations
By utilizing Alternative Payments to upgrade its payments process, Heiden Tech experienced:
- Simplified customer payments with Alternative’s payment portal
- Multiple hours saved each week by automating payments and transaction reconciliation
- Payment collection times 29 days quicker than industry average
